She links to the number you already have through simple call forwarding — on every plan. She picks up the calls you can't: unanswered, busy, and after-hours. Your customers dial the same number as always, and nothing about calling you feels different. Behind the scenes we reserve a dedicated Ava line for your calls to forward to; you can give that number out directly too, if you ever prefer.

Yes. Forwarding changes nothing for your callers, nothing is ported or replaced, and it can be switched off in seconds whenever you like.

What you tell her during setup — your services, pricing, hours, and service area — plus the content of your own website, which we read into her knowledge base. You can review and update all of it from your dashboard at any time, and the details you type always outrank the website if the two ever disagree.

It's part of the Professional plan. For your first three days on Professional, our team reviews Ava's calls daily and tunes her with you, so she sounds like your business — your services, your prices, your way of saying things — before she flies solo.

On Plus and Professional, yes. Ava checks your real calendar — connect Cal.com or Google Calendar — offers open times on the call, and books the visit on the spot. A booked slot can't be double-booked. Booking stays off until you approve it, and you can turn it off again whenever you like.

Ava handles the call first — that's her job. If a caller asks for you, or the situation is urgent, she connects you on the spot; if you don't pick up, she steps back in and captures the details. For emergencies like gas leaks, flooding, or sparking, she gives safety instructions first and alerts you immediately.

Yes. Ava answers in English; the moment a caller speaks Spanish, she introduces Gaby, her Spanish-speaking colleague, who continues the call in Spanish — with everything the caller has already said, so nobody repeats themselves.

She never makes one up. She tells the caller someone from your business will follow up, captures the question and a callback number, and it lands in the summary we email you after the call.

Never. Junk calls are filtered out of your minutes entirely — you only pay for real conversations with real customers.

Every plan includes a monthly pool of minutes: 300 on Starter, 750 on Plus, 2,000 on Professional. Minutes past the pool are overage, charged at a simple rate — $0.39/min on Starter, $0.29 on Plus, $0.25 on Professional. Overage is prepaid: it draws from a credit balance you fund ahead of time in your dashboard, so a busy month can never turn into a surprise bill. Your dashboard shows usage and your balance as they move. Annual billing takes two months off the plan price; your minutes still work month to month.

New calls to your Ava number get a busy signal until you add credit — that's it. Add credit from your dashboard and Ava picks up again right away; your included minutes refresh at the start of your next billing period. Credit never expires, and you can set it to refill automatically so you never think about it.

Every plan starts with a 7-day free trial that includes 30 minutes of calls — enough to judge Ava on real work. Those minutes count toward your first month's allowance. A card is required up front; the subscription begins when the trial ends, and you can cancel before then and pay nothing. Every plan also carries a 30-day money-back guarantee on your first payment.

Anytime, from your dashboard and billing portal — no contracts and no cancellation calls. If you ever leave, turning off the forwarding on your number takes seconds.