Terms of Service
Last updated: October 23, 2026. These terms cover your use of Ava, the AI receptionist service from Embesoft.
The service
Ava is an AI assistant that answers calls to your business, responds to caller questions using the information you provide, takes messages, and — when you switch booking on — schedules appointments on a calendar you connect. Ava is an automated system, not a human receptionist; you are responsible for keeping your business information accurate and for reviewing the appointments and summaries it produces.
Trials, plans, and billing
- Paid plans begin with a 7-day free trial. A payment card is required; no charge is made until the trial ends, and you can cancel during the trial to avoid any charge. The trial includes 30 minutes of calls, which count toward your first month's minute allowance. One free trial per customer.
- Plans include a monthly minute allowance (Starter 300, Plus 750, Professional 2,000). Minutes beyond the allowance are charged at your plan's overage rate ($0.39, $0.29, or $0.25 per minute). Calls under 12 seconds are never billed.
- Overage is prepaid. You fund a credit balance in your dashboard, and overage minutes are drawn from it as they are used; you may also enable automatic refills. Credit is non-refundable, applies to overage charges only, and never expires. When your allowance is used and your credit balance is empty, new calls to your Ava number receive a busy signal until credit is added.
- If a plan payment fails, the service pauses: immediately for a first payment, and after a 24-hour grace period for renewals (minutes during grace draw on your credit balance). Service restarts automatically when a payment succeeds. A disputed payment (chargeback) pauses the service pending manual review.
- Annual plans are billed yearly at two months free versus monthly billing.
Money-back guarantee
If your first month on any plan is not worth it, tell us within 30 days of your first payment and we will refund that payment.
Cancellation
You can cancel anytime from your dashboard's billing portal. Cancellation takes effect at the end of the current billing period; your Ava number stays live until then.
Acceptable use
You agree to use Ava only for your own business calls, to comply with applicable call-recording and consent laws in your state, and not to use the service for spam, fraud, or unlawful purposes.
Liability
The service is provided "as is." To the maximum extent permitted by law, Embesoft's total liability for any claim arising from the service is limited to the amounts you paid us in the three months before the claim. These terms are governed by the laws of the State of Texas.
Contact
Embesoft, Houston, Texas — customersupport@embesoft.ai